Packing & Packing Services
What Customers Need to Know
- While transported, the plants are sealed in dark boxes, so it is natural for some parts of green leaves to turn yellow and some variegated parts of variegated plants to turn brown.
- We provide additional cold insulation to boxes of plants to be shipped in winter. Customers in extremely cold regions should notify us of the temperature of the delivery address, as plants are vulnerable to damage when transported to locations where temperatures are below 5 °C. Thus, we reserve the right to take no responsibility for any plant damage caused by temperature.
- We strictly adhere to the regulations and customs clearance of each destination country as per customer request, but reserve the right to take no responsibility for any plant damage caused by the inspection of the customs officers. Customers thus have to take the risk themselves.